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Total Quality Management Within the Radisson Hotel Corporation
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10 pages in length. To develop a culture of total quality management, a hotel company such as the Radisson must make its human resources department a major player in the hotel's operations. Specific human-resources practices are essential to a successful total quality management program. Making the move from a traditional management philosophy to a Total Quality Management culture demands much from an organization. Nowhere is this demand more apparent than in the human resources management function. Certain human resources practices are required to support a Total Quality Management based culture. This paper is based on the total quality management function within hotel management. Bibliography lists 9 sources.
Filename: JGAradsn.wps

Achieving Total Quality
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A 5 page paper discussing quality management for both production and services. The current evolution of the principles of Total Quality Management (TQM), total quality is that concept by which the organization uses all resources available to it, builds long-term relationships with both employees and customers, and remains open to ways in which processes can be improved for more efficient operation. Employees are involved and are expected to be; training ensures that their skills remain relevant to the strategic goals of the organization. Teamwork is an integral part, but employees may be organized into work teams or not, depending on the needs of the organization. Bibliography lists 4 sources.
Filename: KSquality.wps

Achieving Total Quality
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A 5 page paper discussing quality management for both production and services. The current evolution of the principles of Total Quality Management (TQM), total quality is that concept by which the organization uses all resources available to it, builds long-term relationships with both employees and customers, and remains open to ways in which processes can be improved for more efficient operation. Employees are involved and are expected to be; training ensures that their skills remain relevant to the strategic goals of the organization. Teamwork is an integral part, but employees may be organized into work teams or not, depending on the needs of the organization. Bibliography lists 4 sources.
Filename: KSquality.doc

Management & Control of Quality
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A 15 page paper discussing quality issues in both manufacturing and service industries. The paper gives a brief history of Total Quality Management (TQM), as well as the impetus of American manufacturing to adopt it. At the time that TQM became so popular, there were other factors involved in American buying decisions aside from only quality. Unemployment was high, inflation was nearly out of control and mortgage rates were the highest they had ever been. Consumerism was healthy, but buyers needed to believe that products would last and serve them well. Business and private customers alike have come to view perfection as a minimum standard, and customer desires now are as much of a quality issue as is zero defects. The paper explores continuous process improvement as a necessary business practice and management's role in ensuring that it can flourish. Bibliography lists 12 sources.
Filename: Mancont.wps

The Theorists Of Total Quality Management
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A 15 page research paper on some of the most influential theorists behind the evolution of Total Quality Management (TQM). TQM by any name is the goal of nearly all businesses today: maximizing productivity and profitability while simultaneously reducing costs. Walter Shewhart originated the idea that quality control could be statistically measured and enhanced; W. Edwards Deming was his assistant and expanded Shewhart's original theory into the concept we know today as TQM. Joseph M. Juran was a contemporary of Deming's, and followed Deming's presentations in Japan with ideas of his own. K. Ishikawa tailored the American ideas specifically for the Japanese, and his ideas were exported all over the world. Ishikawa's work and the early indifference of American manufacturers to issues of quality are the primary reasons many believe that TQM is of Japanese origin. Bibliography lists 10 sources.
Filename: Tqm2.wps

Total Quality Management and Superlative Service at Ritz-Carlton Hotels
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An 11 page paper discussing the second service organization, and the first hotel chain, to win the Malcolm Baldrige National Quality Award. Experts in TQM previously would have believed that a hotel chain would not have been able to achieve an atmosphere of total quality and continuous improvement, but Ritz-Carlton has demonstrated that such an achievement is indeed possible. TQM obviously has been achievable at Ritz-Carlton, and in meaningful and lasting ways - employee turnover has dropped to less than 30 percent in an industry where "normal" is 100 percent, and customer satisfaction perennially remains at 97 percent. In order to continue the trend, however, Ritz-Carlton will need to take extra precaution in ensuring that it does not become complacent with its commitment to quality. Continuous improvement will be the key, a factor apparently recognized already by Ritz-Carlton management and employees alike. Bibliography lists 12 sources.
Filename: KS-Ritz.doc

Total Quality Management in Banking
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A 10 page paper that discusses various aspects of banking, as it relates to total quality management. Segments include such as reliability, time, consistency, and courtesy. These, and others, are some of the most important aspects of quality management and as such they need to be completely addressed in relationship to the financial institute within, as well as the customer without. Bibliography lists 6 sources.
Filename: RAtqmbank.wps

Models in Total Quality Management
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A 9 page paper discussing the Deming, Juran and Baldrige models of TQM. All strive for quality within the organization, but Deming's is more focused on manufacturing. There are only slight but distinct differences between Deming and Juran, who believed that managers should be as diligent about quality as they are finances. Of all the models, the Baldrige is that most used today, in part because it places greater emphasis on the outside environment than do the Deming or Juran models; in part because application for the Malcolm Baldrige National Quality Award brings detailed feedback for additional steps the organization can take to ensure that it meets today's standards of quality. Bibliography lists 13 sources.
Filename: KSBaldrige.wps

Barriers to Implementation of Total Quality Management
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This 7 page report discusses barriers that may exist in an organization that prevent the implementation of a total quality management (TQM) program. Barriers often develop in the implementation process that disassociates TQM from 'real world' results and, potentially, from 'real world' people. Profitability, organizational attitudes, management style, and more are all issues that can stall the TQM implementation process. Bibliography lists 5 sources.
Filename: BWbarTQM.wps

Total Quality Management in Auburn, Alabama
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A 5 page paper which discusses how the management technique of total quality management is used in the city of Auburn within the state of Alabama, as is evidenced in the article “Applying TQM principles to the finance department: the city of Auburn experience” by Andrea Jackson. Bibliography lists 1 source.
Filename: RAauburn.wps

Barriers to Implementation of Total Quality Management
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This 7 page report discusses barriers that may exist in an organization that prevent the implementation of a total quality management (TQM) program. Barriers often develop in the implementation process that disassociates TQM from “real world” results and, potentially, from “real world” people. Profitability, organizational attitudes, management style, and more are all issues that can stall the TQM implementation process. Bibliography lists 5 sources.
Filename: BWbarTQM.rtf

The Use of Total Quality Management in Increasing Operational Productivity
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This 10 page paper looks at the use of Total Quality Management (TQM) as a tool for increasing the operational productivity of organisations. The roots of TQM are examined and case studies are used to demonstrate the results of adopting this management technique. The bibliography cites 9 sources.
Filename: TEtqmopp.wps

Management Theorist -- Dr. William G. Ouchi / His Life & Work
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A 5 page research paper on William Ouchi, author of Theory Z: How American Management Can Meet the Japanese Challenge. Dr. Ouchi is a graduate school management professor at UCLA who is both academically and civilly active. His best known work, Theory Z, was published in 1981 when American business was still scratching their collective heads in trying to understand the Japanese advantage. Dr. Ouchi pointed out that advantage, which was revealed to be a Japanese commitment to democratic leadership that resulted in increased quality, increased productivity and decreased costs while making workers at all levels full partners in business. In short, the underlying management philosophies inherent in any successful Total Quality Management (TQM) application. Bibliography lists 5 sources.
Filename: Ouchi.wps

Nursing Home Management
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A 20 page research paper on management practices, theories and ideologies that should be applied to astute nursing home management. The paper gives a general overview of current general management trends and discusses the changing face of the field of health care. All involved parties have come to the realization that health care costs must be contained, and health care in general is looking to the hard lessons learned by the country's manufacturing sector in recent years of the necessity for increasing quality while simultaneously reducing costs, a form of Total Quality Management. The service sector is the fastest-growing of the nation's economy, and the most successful companies have applied manufacturing's lessons to emerge as leaders in their industries. Two examples are Southwest Airlines and Ritz-Carlton Hotels: training has been a key factor in their success. Bibliography lists 12+ sources.
Filename: Nursmana.wps

History Of Total Quality Management (TQM)
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This 5 page paper explores the history of TQM and compares the degree of implementation in Japan and the U.S. The writer notes that Total Quality Control was the predecessor to TQM and describes how the Japanese perceive the levels of quality. Deming's work is discussed. Bibliography lists 8 sources.
Filename: PGtqmhis.wps

Total Quality Management & Organizational Climate / Journal Article Review
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An 11 page critique of a journal article on TQM using other articles as a measure by which to critique it. There are several references available on the implementation of Total Quality Management (TQM), and dozens with reports of how it "fails" in two-thirds of the attempts to implement it. Those companies unsuccessful in making TQM a foundation of their business most often have selected only a few of the principles of the entire TQM philosophy, however, choosing to attend to the mechanics of the philosophy rather than the underlying principles of attention to customers and employees. The paper includes a short glossary of terms. Bibliography lists 6 sources.
Filename: Tqmcrtic.wps

Total Quality Management and Marketing through the Internet
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This 7 page paper considers two subjects and their interaction. Those are the implementation of Total Quality Management, and the role of the Internet in the marketing mix. Examples of cases are given throughout the paper to illustrate the points raised. The bibliography cites 15 sources.
Filename: TEtqmwww.rtf

Implementing Total Quality ManagementImplications for Middle Managers
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A 65 page paper discussing reasons for failure of TQM implementation, particularly as it applies to middle managers. The paper gives an overview of the approaches to TQM of Deming, Juran and Crosby, and focuses on Deming's 14 Points as the basis for properly-applied TQM practice. Deming's philosophy of management within the framework of TQM leaves no room for authoritarianism or autocracy; participative management is required if TQM implementation is to be successful in any firm of any size. The paper includes discussion of a mail survey identifying three middle-management attitudes toward TQM's potential effects on their jobs, including detailed descriptions of both observed and potential limitations of the study. It concludes that middle managers have legitimate fears that can be overcome with Deming's admonishment to invest in training and education of all employees, including the middle managers of which Deming himself made no mention. Bibliography lists 31 sources.
Filename: Toqumgt.wps

Edward Demming: Product as Much as Inventor of Total Quality Management?
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A 5 page discussion of the precepts of Total Quality Management and the man who invented it, Edward Demming. Emphasizes the importance of human interaction in this management style and contends that human interrelationship proposed by Demming was a direct reflection of his personality, a reflection of the way he was received by his peers and the way he felt about those who disagreed with him. Concludes that if Demming had personality traits which made him incompatible to his peers or unreceptive to criticism, it is logical that he would have utilized his own management philosophies to refine those traits.
Filename: PPdemmng.wps

Generalities in TQM
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A 10 page paper reviewing five articles for their applicability to TQM and grounding in real-world situations. As Total Quality Management (TQM) grew to become the fad of the 1980s, myriad companies sought to implement what they believed would represent TQM in their organizations. Few chose to implement the principles of TQM as they had come to be defined; fewer still realized that TQM in its most successful implementations is as much a management philosophy as a method of increasing productivity while simultaneously reducing costs. Five articles have been consulted for this paper, not all of which directly address TQM. All are applicable to a discussion of the topic. Three provide a clear understanding; two illustrate their authors' confusion over what TQM is meant to be. Bibliography lists 5 sources.
Filename: KS-TQMedu-M.wps

The Introduction of TQM; A Speech
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This 7 page paper undertakes the task of explaining the need for change to a group of employees in a department where 'Total Quality Management' is to be introduced. The paper starts by explaining the need for the change and the advantages to both the employees and the employer, then gives a background to what TQM is going on to look at how it will work when introduced. The bibliography cites 5 sources.
Filename: TEtrendt.wps

TQM; Case Study of a Hotel
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This 5 page paper is in two parts. The first considers how TQM (Total Quality Management) may be seen as applicable to a small hotel. The second part of the paper then indicates how TQM may be implemented in order to improve the standards of the hotel. The bibliography cites 6 sources.
Filename: TEtqmhot.wps

Teamwork at McDonald's, Marriott and Planet Hollywood
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A 5 page paper discussing the team concept as defined by Total Quality Management (TQM) and its application at three companies. Each practices and promotes the use of teams, but each approaches the concept in different ways. Marriott's use of teams is highly formal and structured; Planet Hollywood's is much more informal. At McDonald's, the point is to serve the customer and serve him quickly and well. Only a few jobs are designated for a single worker; all others are responsible for ensuring quick service. Bibliography lists 8 sources.
Filename: KSteamsM.wps

Applying TQM In Higher Education Institutions
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A 9 page paper that explores the application of total quality management principles in a hypothetical higher education institution. The writer first provides an overview of Deming's principles, then discusses the problems facing the college of business at a university. A framework is then designed that utilizes the principles. Comments from writers who do not believe TQM can work in this setting are reported along with a dispute of these comments. Bibliography lists 5 sources.
Filename: PGtqmuni.wps

Re-engineering at Sears Roebuck and Co.
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This 6 page paper considers what we mean by re-engineering and how it differs from total quality management (TQM). The paper then goes on to look at how the company applied the principles of re-engineering and transformed to company. The bibliography cites 8 sources.
Filename: TEsearro.wps

TQM And Organizational Culture
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6 pages in length. The writer discusses organizational culture in TQM as follows: cultural change; organizational learning; assessing organizational cultures; and difficulties in figuring change. Bibliography lists 5 sources.
Filename: TLC_TQM.wps

TQM's History and Use
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A 42 page paper discussing Total Quality Management's history and three primary models: those of Deming, Baldrige and Juran. TQM proved to be far more than just another management fad, of course. In this new century, quality initiatives and close attention to customer service issues are crucial for success. A host of other companies credit TQM with their continued existence, and the lesson has not been lost on the insurance industry. All organizations in all industries must be focused on their customers in today's hypercompetitive business environment, and no program facilitates that customer focus as well as TQM. The paper uses the experiences of Zurich-American as example in implementing TQM. Bibliography lists 24 sources.
Filename: KS-TQMhist.wps

Corporate Training: Total Quality Management
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8 pages in length. Organizational development from a corporate level can only occur if one truly understands the underlying causes of problems and successes. In the midst of organizational crisis, one can always rely upon a cry of defeat as a means by which to divert the true reason for failure. Indeed, the first point of blame is often cast toward ineffective leadership, provoking the questionable claim that all is required is a good leader. How true that statement may or may not be is based upon the presumption that effective organization depends upon the skills of a single individual; in fact, there are a number of considerations the student will want to address above and beyond acquiring a good leader that determine successful organizational tactics. In this day and age of striving for a better way to address business and the atmosphere it creates, total quality management (TQM) has been heralded as a means by which to achieve the desired outcome. Bibliography lists 8 sources.
Filename: TLCTQM.wps

TQM's Role in Survival
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Ford and Firestone Tires: A 7 page paper discussing how Total Quality Management can be used for survival as well as for greater productivity at reduced cost. Though there are questions about the Explorer's design, the fact that Goodyear tires manage to hold together on Ford Explorers points to the greater quality issue being that of Firestone. Whether Firestone can survive this disaster remains to be seen, but it should serve as a clarion call to all other manufacturers claiming to operate under the philosophy of TQM. All of Deming's 14 Points have to be employed in the process, rather than only those convenient for the company. Bibliography lists 8 sources.
Filename: KStqmFordPhil.wps

Reconstruction, Deconstruction & A Century of Change - The Metamorphosis of Modern Management:
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A 7 page paper that examines the changes that occurred in business management and organizational theory and application throughout the twentieth century. Discussed are traditional "mushroom management" policies as well as the management theories and policies of the latter part of the century that gave rise to the presently popular technique of Total Quality Management. Bibliography lists 6 sources.
Filename: LCmodern.doc

Total Quality Management's Evolutionary Path
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A 4 page paper outlining the basic precepts of TQM and then reviewing three articles discussing TQM. TQM is now 50 years old, but it has never been more relevant than it is in today's business environment. Increasing competition has forced organizations to treat employees as assets, which is more conducive to the participatory management and information sharing critical in the full implementation of TQM. These articles demonstrate that TQM is not only a management philosophy, it primarily is a common-sense application that offers real solutions to many of the complexities of business. Bibliography lists 4 sources.
Filename: KSTQMart.wps

Total Quality Government
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In this 7 page essay on bureaucracy, the writer describes how the managerial concepts behind T.Q.M. (Total Quality Management) can be applied to government & public administration. Elimination of programs that are not cost-effective, more efficient handling of projects, and a radical transformation of current bureaucracy are among the many ideas explained. Bibliography lists 5 sources.
Filename: Tqmessay.wps

Different Management Styles
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This 3 page paper looks at three types of management used in the modern business world. A brief outline is give of TQM (Total Quality Management), downsizing and Matrix management. The bibliography cites 5 sources.
Filename: TEmansty.wps

Investigation Into Management Styles
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A 28 page thesis paper examining the differences between Harari's "Darth Vader School of Management" and the principles behind Deming's 14 Points, which provided the foundation for the modern TQM (Total Quality Management) theories. The paper investigates the hypothesis that while many companies have attempted a change from old-school management styles, those changes often are only superficial and do not excise the underlying old-style attitudes. A survey of 20 questions was administered to 30 employees of NorTel, at a manufacturing facility employing more than 7,000 employees. Bibliography lists 27 sources.
Filename: Manstyle.wps

 

Performance Management Systems
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The current trend toward Total Quality Management has engendered a multitude of performance management systems meant to increase worker productivity as well as company profits. This 7 page paper argues that the incorporation of the 360 degree management system during a time of transition will result in meeting or exceeding previously met goals in terms of employee productivity and company profits. Bibliography lists 7 sources.
Filename: KTpmssdy.wps

Information Systems' Role in Total Quality Management and Business Process Reengineering
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A 16 page paper discussing TQM and BPR initiatives as they apply to IS. In business and in reality, the bottom line is nearly all-important in the business environment of today that is approaching a hyper-competitive state. The lessons from TQM and BPR that apply to IS are that IS must be an asset in contributing to the organization's efforts to enhance and then maintain its competitive advantage, and that there are varied organizational, management and technological factors associated the IS as an agent of business strategy that cannot be ignored. Change is integral to both TQM and BPR, and change is one of the most difficult accommodations that IS can make for the organization. Nonetheless, meaningful and useful change must be managed and allowed to occur. One chart Bibliography lists 18 sources.
Filename: KStqmIT.doc

Total Quality Management (TQM)
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This 8 page paper provides an assessment of TQM. After a review of relevant literature, strengths and weaknesses of the management system are discussed. Bibliography lists 9 sources.
Filename: SA22TQM.wps

Human Resources Management in the Flexible Firm
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A 9 page research paper defining and exploring the "flexible firm," as well as the challenges for HR management within that firm. The paper focuses on the elements of total quality management (TQM). Bibliography lists 16 sources.
Filename: Cntqmanl.wps

The Scientific School Of Management
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A 6 page study of the first management theory -- formulated by Frederick Taylor before the turn of the century. Always one wanting to "improve" standard, Taylor was the initiator of time studies and assessment of numbers of movements workers made in order to complete a task. The first major outgrowth of Taylor's work was that of Walter A. Shewart, who introduced statistical analysis to Taylor's model. Shewart's protegé, W. Edwards Deming, is now known as the father of Total Quality Management (TQM). Taylor's name is not well known today, but his theories, more than 80 years after his death, are the principles by which McDonald's determines the desired flipping rate among their employees who are cooking hamburgers. Bibliography lists 12 sources.
Filename: Scimgt.wps

Quality Policy Deployment
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This 14 page paper looks at Quality Policy Deployment(QPD), also known as Hoshin Kanri or Hoshin Planning. The basis of this strategic tool and its interaction with Total Quality Management is examined. The advantages and disadvantages are discussed in a pragmatic and understandable manner. The paper includes two diagrams and cites 14 sources.
Filename: TEqdphos.wps

Managing Workplace Diversity
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A 5 page paper discussing the benefits of effective diversity management. The days of the myth of the homogenous workforce are as far past as is that of Total Quality Management (TQM) applying only to manufacturing environments. Too many complain that in today's highly competitive business environment that there is no room for management approaches that are believed to be impossible to measure, but the business results of effectively managed and highly diverse organizations belie that objection. Diversity-conscious organizations are finding that diversity can be an asset rather than the drain that others insist it is. Bibliography lists 6 sources.
Filename: Divermn.wps

 

Pursuing the Customer Component of Total Quality Management
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A 21 page paper discussing the customer satisfaction aspect of TQM, which has been characterized as the least painful way to achieve the levels of efficiency necessary to gain and keep competitive advantage in today's increasingly competitive business climate. Its focus often is that of internal operations only with little regard for the customer's views of the organization's efforts, with a common result that the organization accomplishes fine internal advances but fails to impress customers and therefore increase business. Customer surveys can provide invaluable information in ways the firm can better serve its customers, thereby more surely growing its business. In this paper, ABC Company surveys a sample of 100 customers and makes valuable discoveries that have the potential of being beneficial to the company. Bibliography lists 27 sources.
Filename: KStqmcust.wps

Total Quality Management (TQM) for Sustained Organizational Growth
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This 18 page paper provides an overview of the practice, including a section on its Japanese origin, TQC. TQM is discussed and defined and pitfalls as well as best practices are explored. The importance of corporate and national culture in implementation of TQM is emphasized. The focus of the paper concerns the implementation of TQM today with the goal of sustained organizational growth. Bibliography lists 7 sources.
Filename: SA41TQM.wps

Unions and Total Quality Management
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This 5 page paper explores the relationship between unions, the labor movement, and the implementation of TQM. An actual case describing the implementation of TQM in a unionized environment is provided. Bibliography lists 6 sources.
Filename: SA016TQM.wps

The Contemporary School & The Rise of TQM
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A 6 page paper on the attitudes underlying the contemporary school of management and the evolution of Total Quality Management (TQM) and its effects on American manufacturing. From the beginnings established by Frederick Taylor's time studies and efficiency of movement in accomplishing a task evolved what became not merely a management theory, but a way of corporate life for those organizations that will allow it. Bibliography lists 14 sources.
Filename: Tqmsk.wps

TQM & The Business Of Education
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In this 18 page research paper, the writer discusses the possibility of implementing principles of TQM (Total Quality Management) in higher education. Case examples of schools that have already adapted TQM policies are included to illustrate key points that are made. Bibliography lists approximately 10 sources.
Filename: Tqmedu.wps

Use of Reality Therapy in Schools
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A 5 page research paper which provides a definition of reality therapy and how it is being used in schools. The theory posited by Dr. William Glasser in 1965 is now related to various therapies, including Control Therapy, Choice Therapy and Total Quality Management. Reality and Choice Therapy are based on the idea of taking responsibility for personal behavior and creating a progressive and fulfilling life even without the benefit of a supportive home environment. Schools are using this therapy to fight crime, behavior problems, improve grades and provide life skills. Bibliography lists 8 sources.
Filename: Cnrelthr.wps

International Auto Makers' Strategies & Tactics
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A 10 page paper discussing the reasons for the continued success of the Japanese auto makers in their competition with America's. The overall strategies and tactics are distressingly simple. The Japanese have never become complacent in their success in the American market and have retained their commitment to continually improve, as dictated by the precepts of Total Quality Management (TQM). Even when it appears that no such improvement is possible, they have known that improvement is always possible. Detroit, on the other hand, has raised to an art form the ability to find a laurel, such as the Ford Taurus, and then rest on it. Mary Kay Ash says nothing wilts faster, and Detroit has proven her statement true. Bibliography lists 12 sources.
Filename: JapnAut.wps

TQM at Ford Motor Company
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An 8 page paper discussing Ford's success in fully implementing Total Quality Management and integrating it into the philosophy of the company. The company accomplished its feats by focusing on customers and workers while maintaining unwavering managerial support from the highest levels on down. Bibliography lists 6 sources.
Filename: KSTQM-Ford.wps

Value and the Stakeholder Approach to Adding Value
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This 18 page paper examines a hypothetical case where Total Quality Management is to be introduced in an effort of adding value to stakeholder with in the company. The paper considers who the relevant stakeholders are, and the way in which the organisation can add value and cut costs at the same time. The paper includes recommendation and examples of real cases. The bibliography cites 31 sources.
Filename: TEstkhol.wps

Total Quality Commitment to Commission Processing in Real Estate
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This 10 page paper provides an overview of the administrative function in total quality commitment in commission processing. This paper provides a review of the current literature that incorporates a view of statistical process controls and the administrative function, with a focus on improving the quality commitment in this area. Bibliography lists 7 sources.
Filename: MHquality.wps

Management Theories and Management Style
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A 5 page overview of traditional management theories and a view of the writer's personal management style, which is the participatory form promoted by Total Quality Management. The speed at which business moves in today's environment and the rate of change that can occur are best served by trusting employees to do their best, combined with continually striving to improve the definition of "best" as it applies to specific individuals. Business was impersonal in the days of autocracy, but today's relies much more heavily on relationships and on having the right people in the right jobs. Bibliography lists 6 sources.
Filename: KSmgmtBasics.wps

TQM (Total Quality Management) and Satisfying Customer Needs Profitability
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This 5 page report discusses the many components of TQM that are essential to assuring that a customer’s needs are full met in ways that serve both that customer and the organization. In virtually every context of the business mindset of the 21st century, value, benefits and long-term outcomes drive the larger considerations associated with the operations most often associated with customer satisfaction. Bibliography lists 4 sources.
Filename: BWtqmsat.wps

Management Trends
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This 8 page paper considers recent management trends such as Total Quality Management, downsizing, organic structures and motivational management models. Then the paper discusses the relevance of these trends to the current environment and applies them to the retail sector. The bibliography cites 8 sources.
Filename: TEmantre.wps

Human Resources Management in the Flexible Firm
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A 9 page research paper defining and exploring the “flexible firm” adn the role of human resources managemenet in that firm. The paper focuses on the elements of total quality management (TQM). Bibliography lists 16 sources.
Filename: Cntqmanl.wps.

Implementing Change In The Non Profit Organization
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A 5 page paper discussing re-engineering as it applies to the non profit organization. "Change" has been refined over the past few years to first include Total Quality Management (TQM), then simply "re-engineering," then a refinement to a process with its own acronym: business process reengineering (BPR). The focus of each is to continually improve processes for the purpose of increasing productivity, quality of outcome and efficiency. The non profit does have an advantage in that there is no shareholder equity to protect. With all other aspects of re-engineering, the process remains the same Bibliography lists 8 sources.
Filename: Nochange.doc

Use of Interventions in Business
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A 5 page research paper that investigates the use of intervention strategies in improving a company's performance and production quality. Particular emphasis is given to how interventions are a part of a total quality management philosophy. Bibliography lists 4 sources.
Filename: 99interv.wps

TQM at Corning & Xerox
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A 10 page paper discussing Total Quality Management at Xerox and Corning. Though TQM is normally only mentioned in passing now if it indeed is mentioned at all, both Xerox and Corning have incorporated its practices and philosophies into their own corporate cultures to the point that it is not a separate entity that needs to be discussed. Instead, it is simply something that is. Because TQM is such an integral part of the full operation of each company, it has nearly taken a life of its own, with care of employees, care of customers, efficient production and quality workmanship being so intertwined that they cease to be separate entities. Bibliography lists 12 sources.
Filename: Cornxer.wps

Use of Interventions in Business
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A 5 page research paper that investigates the use of intervention strategies in improving a company's performance and production quality. Particular emphasis is given to how interventions are a part of a total quality management philosophy. Bibliography lists 4 sources.
Filename: 99interv.wps

Book Review / Enlightened Leadership : Getting to the Heart of Change
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5 page analytical reviews of a comprehensive book on contemporary management, empathetic leadership, and the importance of change in the modern organization. Various theories such as Total Quality Management (TQM) and Just-In-Time (JIT) Inventory are Mentioned. No Bibliography (primary source is cited).
Filename: Enlighle.wps

Team Formation at DuPont
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A 13 page paper discussing employee empowerment and increased productivity at DuPont. In continuous operation since its founding in 1802, DuPont has a history of being able to adapt for the times. In recent years, DuPont's ability to implement work teams in accordance to the principles of Total Quality Management has been hampered by union resistance. Company management needs to keep DuPont as efficient as possible and employees see value in being able to take an active role in making their jobs both easier and more productive, but the union maintains that the company is seeking to gain additional work from employees with no increase in pay. The paper provides DuPont history and recommends involving union representatives in team discussions to alleviate union resistance. Bibliography lists 12 sources.
Filename: KSduPont.doc

Alan R. Raedels/ Value-Focused Supply Mgmt.
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A 5 page analysis and review of Alan R. Raedels book, "Value-Focused Supply Management." Third in a series of books that are designed to assist individuals who are preparing for the Certified Purchasing Manager exams, Raedels gives a comprehensive overview of this topic from with a context that emphasizes the use of Total Quality Management (TQM) and Just-in-Time (JIT) supply philosophy. No additional sources cited.
Filename: 00raedel.wps

Principles of Management in Community Policing
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A 10 page overview of the interagency problems which can be encountered when transitioning from traditional to community based policing. Identifies law enforcement agencies as the agencies most resistant-to-change establishments in existence and contends that Total Quality Management strategies are critical to overcome this resistance. Bibliography lists 9 sources.
Filename: PPpolCom.wps

U.S. Training Practices
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A 5 page discussion of U.S. training practices in business, education and sports, specifically in relationship to the concepts of creating a "team" through the ideal of "personal accountability." The author provides support for the idea that individual training programs, such as those practiced by Universities and the SF 49ers, lead to Total Quality Management for the company, creativity, and a positive work environment. Bibliography lists 6 references.
Filename: Cntrain.wps

TQM in a Manufacturing Environment
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A 10 page research paper on Total Quality Management from a production perspective. The paper gives a brief history of TQM, a literature review and recommendations on implementing TQM. Bibliography lists 10 sources.
Filename: TQM.wps

Generational Changes in the World Auto Industry
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An 8 page paper discussing the changes that have taken place in the US and Japanese auto industry as it relates to the US market since 1985. The period has seen significant implementation of Total Quality Management, including the launch of GM's Saturn Division for the purpose of fully implementing the philosophies of TQM without the need of transforming existing corporate culture. The paper's purpose is to assess gross changes and determine whether TQM has had any effect. It concludes that in many ways, TQM may ultimately have saved the industry. Bibliography lists 7 sources.
Filename: KSautoTQM.wps

Comparing TQM and BPR
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A 5 page paper discussing the similarities and differences between these two approaches to organizational change. Too often, proponents of Total Quality Management (TQM) and Business Process Re-engineering (BPR) believe that their favored change initiative is the only valid one in all circumstances, and many believe that the two approaches are mutually exclusive. Such is not the case: TQM and BPR both work for the ultimate goal of higher efficiency, and they share several common characteristics. Their differences are very different, in that TQM is driven from the bottom up, requires time and can never be called "finished;" while BPR is driven from the top down and is accomplished rather quickly. Aside from their beginnings and their endpoints, however, the two approaches to organizational change are far more similar than they are different. Includes one table. Bibliography lists 7 sources.
Filename: KStqmBPR.doc

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