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Total
Quality Management Within the Radisson Hotel
Corporation
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10 pages in length. To develop a culture of
total quality management, a hotel company such
as the Radisson must make its human resources
department a major player in the hotel's
operations. Specific human-resources practices
are essential to a successful total quality
management program. Making the move from a
traditional management philosophy to a Total
Quality Management culture demands much from
an organization. Nowhere is this demand more
apparent than in the human resources
management function. Certain human resources
practices are required to support a Total
Quality Management based culture. This paper
is based on the total quality management
function within hotel management. Bibliography
lists 9 sources.
Filename: JGAradsn.wps
Achieving Total Quality
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]
A 5 page paper discussing quality management
for both production and services. The current
evolution of the principles of Total Quality
Management (TQM), total quality is that
concept by which the organization uses all
resources available to it, builds long-term
relationships with both employees and
customers, and remains open to ways in which
processes can be improved for more efficient
operation. Employees are involved and are
expected to be; training ensures that their
skills remain relevant to the strategic goals
of the organization. Teamwork is an integral
part, but employees may be organized into work
teams or not, depending on the needs of the
organization. Bibliography lists 4 sources.
Filename: KSquality.wps
Achieving Total Quality
[ send me this paper
]
A 5 page paper discussing quality management
for both production and services. The current
evolution of the principles of Total Quality
Management (TQM), total quality is that
concept by which the organization uses all
resources available to it, builds long-term
relationships with both employees and
customers, and remains open to ways in which
processes can be improved for more efficient
operation. Employees are involved and are
expected to be; training ensures that their
skills remain relevant to the strategic goals
of the organization. Teamwork is an integral
part, but employees may be organized into work
teams or not, depending on the needs of the
organization. Bibliography lists 4 sources.
Filename: KSquality.doc
Management & Control of Quality
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]
A 15 page paper discussing quality issues in
both manufacturing and service industries. The
paper gives a brief history of Total Quality
Management (TQM), as well as the impetus of
American manufacturing to adopt it. At the
time that TQM became so popular, there were
other factors involved in American buying
decisions aside from only quality.
Unemployment was high, inflation was nearly
out of control and mortgage rates were the
highest they had ever been. Consumerism was
healthy, but buyers needed to believe that
products would last and serve them well.
Business and private customers alike have come
to view perfection as a minimum standard, and
customer desires now are as much of a quality
issue as is zero defects. The paper explores
continuous process improvement as a necessary
business practice and management's role in
ensuring that it can flourish. Bibliography
lists 12 sources.
Filename: Mancont.wps
The Theorists Of Total Quality Management
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A 15 page research paper on some of the most
influential theorists behind the evolution of
Total Quality Management (TQM). TQM by any
name is the goal of nearly all businesses
today: maximizing productivity and
profitability while simultaneously reducing
costs. Walter Shewhart originated the idea
that quality control could be statistically
measured and enhanced; W. Edwards Deming was
his assistant and expanded Shewhart's original
theory into the concept we know today as TQM.
Joseph M. Juran was a contemporary of
Deming's, and followed Deming's presentations
in Japan with ideas of his own. K. Ishikawa
tailored the American ideas specifically for
the Japanese, and his ideas were exported all
over the world. Ishikawa's work and the early
indifference of American manufacturers to
issues of quality are the primary reasons many
believe that TQM is of Japanese origin.
Bibliography lists 10 sources.
Filename: Tqm2.wps
Total Quality Management and Superlative
Service at Ritz-Carlton Hotels
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An 11 page paper discussing the second service
organization, and the first hotel chain, to
win the Malcolm Baldrige National Quality
Award. Experts in TQM previously would have
believed that a hotel chain would not have
been able to achieve an atmosphere of total
quality and continuous improvement, but
Ritz-Carlton has demonstrated that such an
achievement is indeed possible. TQM obviously
has been achievable at Ritz-Carlton, and in
meaningful and lasting ways - employee
turnover has dropped to less than 30 percent
in an industry where "normal" is 100
percent, and customer satisfaction perennially
remains at 97 percent. In order to continue
the trend, however, Ritz-Carlton will need to
take extra precaution in ensuring that it does
not become complacent with its commitment to
quality. Continuous improvement will be the
key, a factor apparently recognized already by
Ritz-Carlton management and employees alike.
Bibliography lists 12 sources.
Filename: KS-Ritz.doc
Total Quality Management in Banking
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A 10 page paper that discusses various aspects
of banking, as it relates to total quality
management. Segments include such as
reliability, time, consistency, and courtesy.
These, and others, are some of the most
important aspects of quality management and as
such they need to be completely addressed in
relationship to the financial institute
within, as well as the customer without.
Bibliography lists 6 sources.
Filename: RAtqmbank.wps
Models
in Total Quality Management
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A 9 page paper discussing the Deming, Juran
and Baldrige models of TQM. All strive for
quality within the organization, but Deming's
is more focused on manufacturing. There are
only slight but distinct differences between
Deming and Juran, who believed that managers
should be as diligent about quality as they
are finances. Of all the models, the Baldrige
is that most used today, in part because it
places greater emphasis on the outside
environment than do the Deming or Juran
models; in part because application for the
Malcolm Baldrige National Quality Award brings
detailed feedback for additional steps the
organization can take to ensure that it meets
today's standards of quality. Bibliography
lists 13 sources.
Filename: KSBaldrige.wps
Barriers to Implementation of Total Quality
Management
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This 7 page report discusses barriers that may
exist in an organization that prevent the
implementation of a total quality management (TQM)
program. Barriers often develop in the
implementation process that disassociates TQM
from 'real world' results and, potentially,
from 'real world' people. Profitability,
organizational attitudes, management style,
and more are all issues that can stall the TQM
implementation process. Bibliography lists 5
sources.
Filename: BWbarTQM.wps
Total Quality Management in Auburn, Alabama
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]
A 5 page paper which discusses how the
management technique of total quality
management is used in the city of Auburn
within the state of Alabama, as is evidenced
in the article “Applying TQM principles to
the finance department: the city of Auburn
experience” by Andrea Jackson. Bibliography
lists 1 source.
Filename: RAauburn.wps
Barriers to Implementation of Total Quality
Management
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]
This 7 page report discusses barriers that may
exist in an organization that prevent the
implementation of a total quality management (TQM)
program. Barriers often develop in the
implementation process that disassociates TQM
from “real world” results and,
potentially, from “real world” people.
Profitability, organizational attitudes,
management style, and more are all issues that
can stall the TQM implementation process.
Bibliography lists 5 sources.
Filename: BWbarTQM.rtf
The Use of Total Quality Management in
Increasing Operational Productivity
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This 10 page paper looks at the use of Total
Quality Management (TQM) as a tool for
increasing the operational productivity of
organisations. The roots of TQM are examined
and case studies are used to demonstrate the
results of adopting this management technique.
The bibliography cites 9 sources.
Filename: TEtqmopp.wps
Management Theorist -- Dr. William G. Ouchi /
His Life & Work
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A 5 page research paper on William Ouchi,
author of Theory Z: How American Management
Can Meet the Japanese Challenge. Dr. Ouchi is
a graduate school management professor at UCLA
who is both academically and civilly active.
His best known work, Theory Z, was published
in 1981 when American business was still
scratching their collective heads in trying to
understand the Japanese advantage. Dr. Ouchi
pointed out that advantage, which was revealed
to be a Japanese commitment to democratic
leadership that resulted in increased quality,
increased productivity and decreased costs
while making workers at all levels full
partners in business. In short, the underlying
management philosophies inherent in any
successful Total Quality Management (TQM)
application. Bibliography lists 5 sources.
Filename: Ouchi.wps
Nursing Home Management
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A 20 page research paper on management
practices, theories and ideologies that should
be applied to astute nursing home management.
The paper gives a general overview of current
general management trends and discusses the
changing face of the field of health care. All
involved parties have come to the realization
that health care costs must be contained, and
health care in general is looking to the hard
lessons learned by the country's manufacturing
sector in recent years of the necessity for
increasing quality while simultaneously
reducing costs, a form of Total Quality
Management. The service sector is the
fastest-growing of the nation's economy, and
the most successful companies have applied
manufacturing's lessons to emerge as leaders
in their industries. Two examples are
Southwest Airlines and Ritz-Carlton Hotels:
training has been a key factor in their
success. Bibliography lists 12+ sources.
Filename: Nursmana.wps
History
Of Total Quality Management (TQM)
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This 5 page paper explores the history of TQM
and compares the degree of implementation in
Japan and the U.S. The writer notes that Total
Quality Control was the predecessor to TQM and
describes how the Japanese perceive the levels
of quality. Deming's work is discussed.
Bibliography lists 8 sources.
Filename: PGtqmhis.wps
Total Quality Management & Organizational
Climate / Journal Article Review
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An 11 page critique of a journal article on
TQM using other articles as a measure by which
to critique it. There are several references
available on the implementation of Total
Quality Management (TQM), and dozens with
reports of how it "fails" in
two-thirds of the attempts to implement it.
Those companies unsuccessful in making TQM a
foundation of their business most often have
selected only a few of the principles of the
entire TQM philosophy, however, choosing to
attend to the mechanics of the philosophy
rather than the underlying principles of
attention to customers and employees. The
paper includes a short glossary of terms.
Bibliography lists 6 sources.
Filename: Tqmcrtic.wps
Total Quality Management and Marketing through
the Internet
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This 7 page paper considers two subjects and
their interaction. Those are the
implementation of Total Quality Management,
and the role of the Internet in the marketing
mix. Examples of cases are given throughout
the paper to illustrate the points raised. The
bibliography cites 15 sources.
Filename: TEtqmwww.rtf
Implementing Total Quality
ManagementImplications for Middle Managers
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A 65 page paper discussing reasons for failure
of TQM implementation, particularly as it
applies to middle managers. The paper gives an
overview of the approaches to TQM of Deming,
Juran and Crosby, and focuses on Deming's 14
Points as the basis for properly-applied TQM
practice. Deming's philosophy of management
within the framework of TQM leaves no room for
authoritarianism or autocracy; participative
management is required if TQM implementation
is to be successful in any firm of any size.
The paper includes discussion of a mail survey
identifying three middle-management attitudes
toward TQM's potential effects on their jobs,
including detailed descriptions of both
observed and potential limitations of the
study. It concludes that middle managers have
legitimate fears that can be overcome with
Deming's admonishment to invest in training
and education of all employees, including the
middle managers of which Deming himself made
no mention. Bibliography lists 31 sources.
Filename: Toqumgt.wps
Edward Demming: Product as Much as Inventor of
Total Quality Management?
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A 5 page discussion of the precepts of Total
Quality Management and the man who invented
it, Edward Demming. Emphasizes the importance
of human interaction in this management style
and contends that human interrelationship
proposed by Demming was a direct reflection of
his personality, a reflection of the way he
was received by his peers and the way he felt
about those who disagreed with him. Concludes
that if Demming had personality traits which
made him incompatible to his peers or
unreceptive to criticism, it is logical that
he would have utilized his own management
philosophies to refine those traits.
Filename: PPdemmng.wps
Generalities
in TQM
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A 10 page paper reviewing five articles for
their applicability to TQM and grounding in
real-world situations. As Total Quality
Management (TQM) grew to become the fad of the
1980s, myriad companies sought to implement
what they believed would represent TQM in
their organizations. Few chose to implement
the principles of TQM as they had come to be
defined; fewer still realized that TQM in its
most successful implementations is as much a
management philosophy as a method of
increasing productivity while simultaneously
reducing costs. Five articles have been
consulted for this paper, not all of which
directly address TQM. All are applicable to a
discussion of the topic. Three provide a clear
understanding; two illustrate their authors'
confusion over what TQM is meant to be.
Bibliography lists 5 sources.
Filename: KS-TQMedu-M.wps
The Introduction of TQM; A Speech
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This 7 page paper undertakes the task of
explaining the need for change to a group of
employees in a department where 'Total Quality
Management' is to be introduced. The paper
starts by explaining the need for the change
and the advantages to both the employees and
the employer, then gives a background to what
TQM is going on to look at how it will work
when introduced. The bibliography cites 5
sources.
Filename: TEtrendt.wps
TQM; Case Study of a Hotel
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This 5 page paper is in two parts. The first
considers how TQM (Total Quality Management)
may be seen as applicable to a small hotel.
The second part of the paper then indicates
how TQM may be implemented in order to improve
the standards of the hotel. The bibliography
cites 6 sources.
Filename: TEtqmhot.wps
Teamwork at McDonald's, Marriott and Planet
Hollywood
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A 5 page paper discussing the team concept as
defined by Total Quality Management (TQM) and
its application at three companies. Each
practices and promotes the use of teams, but
each approaches the concept in different ways.
Marriott's use of teams is highly formal and
structured; Planet Hollywood's is much more
informal. At McDonald's, the point is to serve
the customer and serve him quickly and well.
Only a few jobs are designated for a single
worker; all others are responsible for
ensuring quick service. Bibliography lists 8
sources.
Filename: KSteamsM.wps
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