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Total Quality Management Within the Radisson Hotel Corporation
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10 pages in length. To develop a culture of total quality management, a hotel company such as the Radisson must make its human resources department a major player in the hotel's operations. Specific human-resources practices are essential to a successful total quality management program. Making the move from a traditional management philosophy to a Total Quality Management culture demands much from an organization. Nowhere is this demand more apparent than in the human resources management function. Certain human resources practices are required to support a Total Quality Management based culture. This paper is based on the total quality management function within hotel management. Bibliography lists 9 sources.
Filename: JGAradsn.wps

Achieving Total Quality
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A 5 page paper discussing quality management for both production and services. The current evolution of the principles of Total Quality Management (TQM), total quality is that concept by which the organization uses all resources available to it, builds long-term relationships with both employees and customers, and remains open to ways in which processes can be improved for more efficient operation. Employees are involved and are expected to be; training ensures that their skills remain relevant to the strategic goals of the organization. Teamwork is an integral part, but employees may be organized into work teams or not, depending on the needs of the organization. Bibliography lists 4 sources.
Filename: KSquality.wps

Achieving Total Quality
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A 5 page paper discussing quality management for both production and services. The current evolution of the principles of Total Quality Management (TQM), total quality is that concept by which the organization uses all resources available to it, builds long-term relationships with both employees and customers, and remains open to ways in which processes can be improved for more efficient operation. Employees are involved and are expected to be; training ensures that their skills remain relevant to the strategic goals of the organization. Teamwork is an integral part, but employees may be organized into work teams or not, depending on the needs of the organization. Bibliography lists 4 sources.
Filename: KSquality.doc

Management & Control of Quality
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A 15 page paper discussing quality issues in both manufacturing and service industries. The paper gives a brief history of Total Quality Management (TQM), as well as the impetus of American manufacturing to adopt it. At the time that TQM became so popular, there were other factors involved in American buying decisions aside from only quality. Unemployment was high, inflation was nearly out of control and mortgage rates were the highest they had ever been. Consumerism was healthy, but buyers needed to believe that products would last and serve them well. Business and private customers alike have come to view perfection as a minimum standard, and customer desires now are as much of a quality issue as is zero defects. The paper explores continuous process improvement as a necessary business practice and management's role in ensuring that it can flourish. Bibliography lists 12 sources.
Filename: Mancont.wps

The Theorists Of Total Quality Management
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A 15 page research paper on some of the most influential theorists behind the evolution of Total Quality Management (TQM). TQM by any name is the goal of nearly all businesses today: maximizing productivity and profitability while simultaneously reducing costs. Walter Shewhart originated the idea that quality control could be statistically measured and enhanced; W. Edwards Deming was his assistant and expanded Shewhart's original theory into the concept we know today as TQM. Joseph M. Juran was a contemporary of Deming's, and followed Deming's presentations in Japan with ideas of his own. K. Ishikawa tailored the American ideas specifically for the Japanese, and his ideas were exported all over the world. Ishikawa's work and the early indifference of American manufacturers to issues of quality are the primary reasons many believe that TQM is of Japanese origin. Bibliography lists 10 sources.
Filename: Tqm2.wps

Total Quality Management and Superlative Service at Ritz-Carlton Hotels
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An 11 page paper discussing the second service organization, and the first hotel chain, to win the Malcolm Baldrige National Quality Award. Experts in TQM previously would have believed that a hotel chain would not have been able to achieve an atmosphere of total quality and continuous improvement, but Ritz-Carlton has demonstrated that such an achievement is indeed possible. TQM obviously has been achievable at Ritz-Carlton, and in meaningful and lasting ways - employee turnover has dropped to less than 30 percent in an industry where "normal" is 100 percent, and customer satisfaction perennially remains at 97 percent. In order to continue the trend, however, Ritz-Carlton will need to take extra precaution in ensuring that it does not become complacent with its commitment to quality. Continuous improvement will be the key, a factor apparently recognized already by Ritz-Carlton management and employees alike. Bibliography lists 12 sources.
Filename: KS-Ritz.doc

Total Quality Management in Banking
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A 10 page paper that discusses various aspects of banking, as it relates to total quality management. Segments include such as reliability, time, consistency, and courtesy. These, and others, are some of the most important aspects of quality management and as such they need to be completely addressed in relationship to the financial institute within, as well as the customer without. Bibliography lists 6 sources.
Filename: RAtqmbank.wps

Models in Total Quality Management
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A 9 page paper discussing the Deming, Juran and Baldrige models of TQM. All strive for quality within the organization, but Deming's is more focused on manufacturing. There are only slight but distinct differences between Deming and Juran, who believed that managers should be as diligent about quality as they are finances. Of all the models, the Baldrige is that most used today, in part because it places greater emphasis on the outside environment than do the Deming or Juran models; in part because application for the Malcolm Baldrige National Quality Award brings detailed feedback for additional steps the organization can take to ensure that it meets today's standards of quality. Bibliography lists 13 sources.
Filename: KSBaldrige.wps

Barriers to Implementation of Total Quality Management
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This 7 page report discusses barriers that may exist in an organization that prevent the implementation of a total quality management (TQM) program. Barriers often develop in the implementation process that disassociates TQM from 'real world' results and, potentially, from 'real world' people. Profitability, organizational attitudes, management style, and more are all issues that can stall the TQM implementation process. Bibliography lists 5 sources.
Filename: BWbarTQM.wps

Total Quality Management in Auburn, Alabama
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A 5 page paper which discusses how the management technique of total quality management is used in the city of Auburn within the state of Alabama, as is evidenced in the article “Applying TQM principles to the finance department: the city of Auburn experience” by Andrea Jackson. Bibliography lists 1 source.
Filename: RAauburn.wps

Barriers to Implementation of Total Quality Management
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This 7 page report discusses barriers that may exist in an organization that prevent the implementation of a total quality management (TQM) program. Barriers often develop in the implementation process that disassociates TQM from “real world” results and, potentially, from “real world” people. Profitability, organizational attitudes, management style, and more are all issues that can stall the TQM implementation process. Bibliography lists 5 sources.
Filename: BWbarTQM.rtf

The Use of Total Quality Management in Increasing Operational Productivity
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This 10 page paper looks at the use of Total Quality Management (TQM) as a tool for increasing the operational productivity of organisations. The roots of TQM are examined and case studies are used to demonstrate the results of adopting this management technique. The bibliography cites 9 sources.
Filename: TEtqmopp.wps

Management Theorist -- Dr. William G. Ouchi / His Life & Work
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A 5 page research paper on William Ouchi, author of Theory Z: How American Management Can Meet the Japanese Challenge. Dr. Ouchi is a graduate school management professor at UCLA who is both academically and civilly active. His best known work, Theory Z, was published in 1981 when American business was still scratching their collective heads in trying to understand the Japanese advantage. Dr. Ouchi pointed out that advantage, which was revealed to be a Japanese commitment to democratic leadership that resulted in increased quality, increased productivity and decreased costs while making workers at all levels full partners in business. In short, the underlying management philosophies inherent in any successful Total Quality Management (TQM) application. Bibliography lists 5 sources.
Filename: Ouchi.wps

Nursing Home Management
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A 20 page research paper on management practices, theories and ideologies that should be applied to astute nursing home management. The paper gives a general overview of current general management trends and discusses the changing face of the field of health care. All involved parties have come to the realization that health care costs must be contained, and health care in general is looking to the hard lessons learned by the country's manufacturing sector in recent years of the necessity for increasing quality while simultaneously reducing costs, a form of Total Quality Management. The service sector is the fastest-growing of the nation's economy, and the most successful companies have applied manufacturing's lessons to emerge as leaders in their industries. Two examples are Southwest Airlines and Ritz-Carlton Hotels: training has been a key factor in their success. Bibliography lists 12+ sources.
Filename: Nursmana.wps

History Of Total Quality Management (TQM)
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This 5 page paper explores the history of TQM and compares the degree of implementation in Japan and the U.S. The writer notes that Total Quality Control was the predecessor to TQM and describes how the Japanese perceive the levels of quality. Deming's work is discussed. Bibliography lists 8 sources.
Filename: PGtqmhis.wps

Total Quality Management & Organizational Climate / Journal Article Review
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An 11 page critique of a journal article on TQM using other articles as a measure by which to critique it. There are several references available on the implementation of Total Quality Management (TQM), and dozens with reports of how it "fails" in two-thirds of the attempts to implement it. Those companies unsuccessful in making TQM a foundation of their business most often have selected only a few of the principles of the entire TQM philosophy, however, choosing to attend to the mechanics of the philosophy rather than the underlying principles of attention to customers and employees. The paper includes a short glossary of terms. Bibliography lists 6 sources.
Filename: Tqmcrtic.wps

Total Quality Management and Marketing through the Internet
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This 7 page paper considers two subjects and their interaction. Those are the implementation of Total Quality Management, and the role of the Internet in the marketing mix. Examples of cases are given throughout the paper to illustrate the points raised. The bibliography cites 15 sources.
Filename: TEtqmwww.rtf

Implementing Total Quality ManagementImplications for Middle Managers
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A 65 page paper discussing reasons for failure of TQM implementation, particularly as it applies to middle managers. The paper gives an overview of the approaches to TQM of Deming, Juran and Crosby, and focuses on Deming's 14 Points as the basis for properly-applied TQM practice. Deming's philosophy of management within the framework of TQM leaves no room for authoritarianism or autocracy; participative management is required if TQM implementation is to be successful in any firm of any size. The paper includes discussion of a mail survey identifying three middle-management attitudes toward TQM's potential effects on their jobs, including detailed descriptions of both observed and potential limitations of the study. It concludes that middle managers have legitimate fears that can be overcome with Deming's admonishment to invest in training and education of all employees, including the middle managers of which Deming himself made no mention. Bibliography lists 31 sources.
Filename: Toqumgt.wps

Edward Demming: Product as Much as Inventor of Total Quality Management?
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A 5 page discussion of the precepts of Total Quality Management and the man who invented it, Edward Demming. Emphasizes the importance of human interaction in this management style and contends that human interrelationship proposed by Demming was a direct reflection of his personality, a reflection of the way he was received by his peers and the way he felt about those who disagreed with him. Concludes that if Demming had personality traits which made him incompatible to his peers or unreceptive to criticism, it is logical that he would have utilized his own management philosophies to refine those traits.
Filename: PPdemmng.wps

Generalities in TQM
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A 10 page paper reviewing five articles for their applicability to TQM and grounding in real-world situations. As Total Quality Management (TQM) grew to become the fad of the 1980s, myriad companies sought to implement what they believed would represent TQM in their organizations. Few chose to implement the principles of TQM as they had come to be defined; fewer still realized that TQM in its most successful implementations is as much a management philosophy as a method of increasing productivity while simultaneously reducing costs. Five articles have been consulted for this paper, not all of which directly address TQM. All are applicable to a discussion of the topic. Three provide a clear understanding; two illustrate their authors' confusion over what TQM is meant to be. Bibliography lists 5 sources.
Filename: KS-TQMedu-M.wps

The Introduction of TQM; A Speech
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This 7 page paper undertakes the task of explaining the need for change to a group of employees in a department where 'Total Quality Management' is to be introduced. The paper starts by explaining the need for the change and the advantages to both the employees and the employer, then gives a background to what TQM is going on to look at how it will work when introduced. The bibliography cites 5 sources.
Filename: TEtrendt.wps

TQM; Case Study of a Hotel
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This 5 page paper is in two parts. The first considers how TQM (Total Quality Management) may be seen as applicable to a small hotel. The second part of the paper then indicates how TQM may be implemented in order to improve the standards of the hotel. The bibliography cites 6 sources.
Filename: TEtqmhot.wps

Teamwork at McDonald's, Marriott and Planet Hollywood
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A 5 page paper discussing the team concept as defined by Total Quality Management (TQM) and its application at three companies. Each practices and promotes the use of teams, but each approaches the concept in different ways. Marriott's use of teams is highly formal and structured; Planet Hollywood's is much more informal. At McDonald's, the point is to serve the customer and serve him quickly and well. Only a few jobs are designated for a single worker; all others are responsible for ensuring quick service. Bibliography lists 8 sources.
Filename: KSteamsM.wps

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